Shipping and Return
Website: https://winnipitman.com
Email: assistanceline@winnipitman.com
1. Introduction
At Winnipitman, we are committed to providing our customers with high-quality bags and a seamless shopping experience. This Shipping and Return Policy outlines how we handle order processing, delivery, returns, and exchanges. By placing an order through our website, you agree to the terms stated below. We encourage you to review this page before making a purchase to understand our procedures and timelines.
2. Order Processing
Once your order is successfully placed on winnipitman.com, you will receive an order confirmation email summarizing your purchase details.
All orders are processed within 1–3 business days (excluding weekends and public holidays). During high-demand periods or promotional events, processing times may be slightly longer.
If there are any issues with your order — such as payment verification, stock availability, or address confirmation — we will notify you via email. Orders cannot be modified once they have entered the processing stage.
3. Shipping Information
We currently ship to most major regions worldwide. Shipping fees and delivery times vary depending on your location and chosen shipping method at checkout.
Typical estimated delivery times are:
- Domestic Orders: 5–10 business days
- International Orders: 10–20 business days
Please note that these are only estimates and may vary due to customs inspections, courier delays, or external factors beyond our control.
We partner with reliable logistics providers to ensure your package arrives safely and on time. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your shipment’s progress online.
4. Shipping Restrictions
Some regions may have shipping restrictions due to customs regulations or local carrier limitations. We do not ship to P.O. boxes, military bases, or restricted international zones.
It is the customer’s responsibility to provide a complete and accurate delivery address. Winnipitman is not responsible for delays, lost packages, or additional charges resulting from incorrect or incomplete address details.
5. Customs, Duties, and Taxes
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the product price or shipping fee and must be paid by the recipient upon delivery.
We recommend checking your local customs regulations before placing an order. Winnipitman is not responsible for any delays or costs resulting from customs clearance procedures.
6. Order Tracking and Delivery
You can track your order using the tracking link provided in your confirmation email. Please allow 24–48 hours for tracking information to update after dispatch.
If your package appears delayed, please contact the courier directly or reach out to us at assistanceline@winnipitman.com, and we will assist in resolving the issue.
In rare cases where delivery is unsuccessful due to recipient unavailability, courier access issues, or incorrect address information, the package may be returned to us. Additional reshipping charges may apply if you wish to have the order resent.
7. Return and Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your bag, you may be eligible to return or exchange it under the following conditions:
- Items must be returned within 30 days of delivery.
- Products must be unused, unwashed, and in their original packaging with tags attached.
- Proof of purchase (order number or invoice) is required to process all returns.
- Items damaged through misuse, neglect, or normal wear and tear are not eligible for return.
To initiate a return, please contact our customer service team at assistanceline@winnipitman.com. Our representatives will provide you with a return authorization and detailed instructions. Returns sent without prior approval may not be accepted.
8. Refunds
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.
Please note that:
- Shipping costs are non-refundable.
- Customers are responsible for return shipping fees unless the item is defective or incorrect.
- If your refund is delayed, please contact your payment provider, as processing times may vary between banks or credit card issuers.
9. Exchanges
If you wish to exchange an item for a different size, color, or model, please indicate your preference when contacting our support team. Exchanges are subject to product availability. If the requested item is unavailable, we will process a refund instead.
10. Damaged or Incorrect Items
We carefully inspect all products before shipment, but if you receive an item that is damaged, defective, or not what you ordered, please notify us within 7 days of delivery. We will gladly offer a replacement or full refund after verifying the issue.
You may be asked to provide photos of the damaged or incorrect item to assist with our quality review process.
11. Contact Us
For any shipping or return-related inquiries, please contact our dedicated support team:
📧 assistanceline@winnipitman.com
🌐 https://winnipitman.com
Our team is available to assist you and ensure your shopping experience with Winnipitman is smooth, secure, and satisfying.
12. Policy Updates
Winnipitman reserves the right to modify this Shipping and Return Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately upon publication. We encourage customers to review this policy periodically to stay informed.